EXPORTOR Privacy Policy

EXPORTOR applicatin, which we will refer to below as "App", provides a data export way to merchants who use Shopify to power their business. This Privacy Policy describes how Personal Information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account. These information are :

  • The shop name;
  • The shop URL;
  • The shop mail address;
  • The shop phone;
  • The shop address: N° / Street;
  • The shop zip code;
  • The shop city;
  • The shop country.

Additionally, we collect Personal Information from your customers once you get access to the App. These information are :

  • The first name;
  • The last name;
  • The mail address;
  • The phone number;
  • The address: N° / Street;
  • The zip code
  • The city;
  • The province;
  • The country.

We don't keep these data but transfer them to you directly either via the application graphical interface or via exports files we delete forthwith after getting them on your side. We keep no export file on our servers.

We do use Cookies (data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org) to store a technical data (which is not a personal data) which is the shop ID in Exportor referencial (not the shop ID on Shopify). This cookie is created at your access to the application and expires 24 hours later to allow you working easily on the App all the day.

We generate log files to keep tracking actions occured on the application. Personal Information are not stored in the log files. We use technical ID to designate a customer, a shop, a product...etc.

How Do We Use Your Personal Information?

We use your Personal Information we collect only in order to operate the application features we provide. To be more specific, it is about the following:

  • Providing you an export of your customers data;
  • Sending the export file to the mail address related to your shop (which is the merchant's mail address)

Where data are stored?

The data collected and handled by the App are stored in Europe (Amsterdam).

Sharing Your Personal Information

Please, know that we don't share Personnal Information with any third party which could be a plateform, an application other than Exportor or any other system. However, we may share Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us by writing to exportor@essamgani.com.

Additionally, please note that we may process your information in order to fulfill contracts we may have with you or to pursue our legitimate business interests listed above. Also, please note that your information may be transferred outside of Europe.

Data Retention

When you install the application, we will maintain your Shop Information for our records unless and until you ask us to delete this information or if you no longuer use the application for more than 6 consecutive months. If you will come back 6 months later, we retrieve again your information to make the application useful.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at exportor@essamgani.com.